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| Customer Service |
We welcome your comments. Should there be some way you feel that we can improve our service, we'd like to know. Whether you are making a suggestion, paying a compliment or making a complaint, your feedback is the key to improving our products and services.
For assistance call +64-9-5290633 / +86-158-147-24273 / +86-158-147-24203 or you can email us your comments directly at cs@alliedfx.com
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| Your feedback helps us to maintain a high standard of service and provide products and services that satisfy your needs. If you have a suggestion about how we can improve our services please let us know. |
| Should you have received exceptional service from one of our staff or found something that you particularly like on our web site, please tell us about it. |
We recognise that even in the best run organisations things can go wrong. Should you have a complaint, tell us because it gives us the opportunity to fix the problem. We will investigate the complaint, answer your questions and do all we can to regain your confidence.
To assist us in helping you, we ask you to follow a simple four-step process.
- Gather all supporting documents about the matter of complaint, think about the questions you want answered and decide what you want us to do.
- Next, contact either the Trading Support directly if the problem relates to a current or recent transaction. Remember, if the problem is current a quick call at the earliest possible time allows us the opportunity to help you quickly. If the problem relates to a transaction that occurred some time ago then our Client Services staff are probably the best point of contact. Our staff will fully review the situation and wherever possible resolve it straight away.
- If at this stage the matter hasn't been resolved to your satisfaction, please ask the staff member to refer the matter to their supervisor. We will provide you with the name and the contact details of the officer who will investigate your case. Rest assured that an officer with the necessary authority will review your case.
- If the problem can＊t be resolved then you can refer the matter to Customer Care Manager. They will conduct an independent review and contact you directly. To help, we ask that customer＊s complete the customer feedback form.
You may contact the Customer Care Manager by writing to: |
Customer Care Manager
AVI CO LIMITED
107 Great South Road, Epsom, Auckland, New Zealand
or by email at:
cs@alliedfx.com
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| We aim to resolve most issues within 21 days. However, some matters are more complex and can take longer to resolve. If that is the case, we'll keep you informed of our progress. |
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